unabridged warranties explained
KEEPING YOUR COMMERCIAL PROPERTY COVERED
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Our sector Vs Unabridged
Our sector has a number of warranty offerings. Each has a place but most have the same things in common, caveats to wriggle out of them.
Most manufacturers promote a quality product offering, tested to last for the term of the warranty (if applied correctly) and that is the issue.
A manufacturer cannot be on site to see every mtr2 go down. They cannot be there to make sure all of the cleaning and preparation is done to standards depicted in the specification. (or can they?)
So EVERY manufacturer writes caveats into the warranty offered.
It is very unlikely that any manufacturer will end up paying out if it goes wrong. Indeed, LRWA (Liquid Roofing and Waterproofing Association) state that in around 90% of cases, it is contractor error that causes problems.
Unabridged warranties covers both product and application. As we do both, we have no need to add caveats to protect our product. If we specify 2.5kg/mtr2 then we apply it at that ratio so we know how it will perform.
Unabridged warranties - Key Points
The problem in our industry
Contractors do not have the labour to apply most specifications
Manufacturers training is usually a one or two day course, on a 1mtr2 rig, in a factory and on ideal surfaces.
Contractors usually have a few good guys but when they get busy will use agency workers or almost anyone to make up the numbers
The result is that the quality that is being promised is a myth. The client rarely gets what they are paying for and when the project fails a few months/years in they all blame each other leaving the client with problems and a warranty not worth a great deal now that they are looking at the small print.
guarantee wiggle room
Any of these could be the reason why the warranty is null and void
Insurance backed guarantees also have many similar clauses
Unabridged takes these away. Unabridged welcomes the risk, why?
Because risk is not risk if managed correctly
Where it all goes wrong
Specification not robust enough for the actual works (especially when price is an issue)
Contractor value engineers some of the safe guards out of the spec. Happens more if there is a main contractor involved or if the client is dealing directly with the contractor and not the manufacturer
The manufacturer de-lists the contractor for poor workmanship and then uses the clauses in the spec or guarantee to apply pressure to the contractor to rectify the works at their cost.
Contractor has some trained applicators but none are trained to meet the spec (few are)
Contractor has basic trained applicators but takes on too many projects so these are spread thin or none are available for your project. Many have not even been on the two day course
Legal can take years. If the contractor is found at fault and the bill is large, he folds and starts up again as a similar named company.
The spec is interpreted wrong on site or more usual, the spec never gets to site to be followed
Manufacturers visit site weekly/fortnightly and cannot possibly be there to see every mtr2 go down. Cover ups are easy for the applicator then.
The contractor refuses as to do so would admit guilt so they all go legal. All the while the waterproofing is failing and the consequential build up increases (damage within)
Manufacturers have preferred contractors so reports can be toned down for commercial reasons after all the contractor brings the Sales Rep as much work as he brings them why would he hang him out to dry.
Project fails so then a retro-fit is used (bodged)
If the manufacturer is found liable (hardly ever happens) they re-write their terms and clauses so that they can never be caught this way again or move out of the specific sector as it proposes risk.
Or they cannot agree who is at fault and as such no repair can be made without admitting liability and cancellation of the manufacturer’s warranty under his terms and conditions.
Large projects can cause contractor extinction so if the project fails they fight the manufacturer saying the spec was incorrect or the system has failed
When is a guarantee not a guarantee?
Unabridged is the type of work you would do if the client was your best friend, your family Unabridged is straight, fair, real. Needs no get out clauses as it is managed cradle to grave The key to its success.
the Downside to unabridged warranties
Because we do the works right, with a no quibble approach our focus is on quality not cost. That said we are very competitive on price too as we have our manufacturer margin to play with as well as the contracting margin. This allows us to focus on the quality aspect. Secure the project and repeat business from very satisfied clients.
Our approach is designed to work with only a small number of clients directly who are wanting to make sure that the build stock is actually covered for an agreed period and not at risk of having to re-do the works all over again in 3 years-time due to the nature of none-Unabridged offerings.
After all only one project has to go wrong for the cost difference to be levelled and then the rest of the stock is at risk.
Unabridged is like first class,
Unabridged is like business done with honour and not just for profit
Unabridged is how it all should be but sadly not
We are limited to how many projects we can actually offer with this scheme as there are only a few seats left in first class.
So if you want what you are actually paying for but without the risk, you want Euro Polymers Unabridged
Waterproofing the way it should be done!
Feel free to give us a call to see how any of the above services might service your commercial property needs.